We understand that circumstances may arise where you may need to cancel your reservation. Should this occur, please note that as we are a small family business, cancellation fees will be incurred. Bina Maya strongly recommends that the guest takes out comprehensive holiday cancellation and protection insurance (for domestic/interstate/international bookings) to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control.
- If your booking is arriving more than 6 months in advance Bina Maya will refund your deposit paid minus a $75 cancellation fee or deposit paid can be used for a credit for a future stay (no cancellation fees applied).
- If your booking is arriving within the next 6 months (but more than 60 days of booking date) if we are able to rebook the accommodation for your dates we can either refund your payment less a $75 cancellation fee or your deposit paid can be used as credit for stay valid for 3 years (no cancellation fees applied)
- Cancellations within 60 days before booking date payment is non-refundable
- We understand cancellations are frustrating for everyone. You may transfer your booking into a friends/family/colleague’s name ($10 fee applies). They must be willing to take your booking as is, with possibility to extend stay dates if available. We just need a full name, address, mobile number and credit card details for any incidentals to complete the booking name transfer.
Cancellation due to Coronavirus Travel Restrictions:
Where a guest cancels due to travel restrictions due to COVID-19 (either not removed as expected, extended, imposed or reimposed), the guest can postpone their stay using the booking deposit paid towards a new stay (subject to availability and rate differences). For guests wishing to rebook at a later date a credit note for the deposit paid will be issued (valid for 3 years). This credit offer or in certain circumstances cash refund (which is time dependent, see standard cancellations below) is at the absolute discretion of Bina Maya & is dependent on when notice of cancellation is given & if we have adequate time to re-sell the dates.
We do not offer refunds or credits for cancellations (of 60 days or less prior to check in) due to isolation, close contact, illness unless we are able to resell the dates of your stay. Please ensure you have adequate travel insurance to cover yourself for this scenario.
Force Majeure Event
“Force Majeure Event” means any act of God, war, terrorism, fire, flood, cyclone or any other extreme weather conditions, loss of power, epidemics or pandemics (including COVID-19), public health emergencies, industrial disputes, slow-downs or other strike, riots or civil unrest, acts of government, semi government or other authorities, state and or federal government restrictions, including (but not limited to) restrictions on travel and gatherings, inability to obtain any necessary licence or consent and delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers), material shortages or other disruption to Bina Maya’s services beyond its control.
If any Force Majeure Event results in Bina Maya being prevented from, or delayed in, performing any of its obligations to the Customer:
(a) then such a delay or prevention of performance shall not be deemed to be a breach of contract or any other obligation placed upon Bina Maya under these terms and conditions;
(b) no loss or damage shall be claimed by the customer from Bina Maya by reason thereof; and
(c) Bina Maya shall use its best endeavours to minimise and reduce any period of suspension occasioned by any Force Majeure Event.
- In the event of a Force Majeure Event, Bina Maya, in its absolute discretion may:
(a) postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the itinerary) any aspect of the accommodation if in the absolute discretion of Bina Maya it is necessary to do so;
(b) offer a transfer of the stay, or part thereof, to an alternative date within 12 months (or such longer period as is reasonable and determined by Bina Maya in the circumstances), which transfer option is subject to availability;
(c) offer a credit, to the value of any monies paid, which credit will be transferable to another person and valid for travel within 12 months from the issue date (or such other longer period as determined by Bina Maya in its absolute discretion), provided that:
(d) any additional costs payable on the new stay dates will be payable by the Customer in full 7 days prior to arrival;
(e) additional costs may apply for the stays in future seasons; and
(f) the credit, or any balance on a partially used credit, is not redeemable for cash.6. Making an enquiry is not a booking and we reserve the right to confirm bookings only when full payment is made. A tentative booking will only be held for a period of 24 hours
Date changes are only permitted with more than 60 days’ notice (admin fee applies). ONE date change per booking is permitted, then cancellation applies.
A no show will be deemed as a cancellation and should you leave earlier than expected, no refunds will be given
$10 admin fee will be charged if the card you have given us declines and we need to contact you to seek alternate payment method and then re-process your payment(s)
This cancellation policy is for direct bookings only. Third party website bookings, travel agent bookings or voucher bookings may have a different cancellation and/or payment policy, refer to your third party booking confirmation letter. If you have booked via a third party who has provided us with your email address, we will also send a confirmation so you know we have received your booking, however, your original third party booking cancellation policy terms and conditions prevail. If you have not received your confirmation email, please check your junk mail first, then contact us and we will resend
We are a small family business and cancellations do affect us. We examine each cancellation and circumstances on a case-by-case basis. We encourage our guests to postpone, not to cancel where possible.